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Terms of Service

Before ordering any products from Vapour Bliss®, (us, we, our or the website), please read these terms of service carefully. Accessing and browsing our website in any way indicates that you agree to be bound by these terms and conditions. We reserve the right to amend these terms & conditions at any time, without the need to notify our customers.
1) To purchase anything from this website, you must be 18 years old or above. Vapour Bliss® holds the rights to carry out age verification checks where necessary.

2) Customers reserve the rights to return any item for a full refund within 14 days of receiving their goods. This is under the condition that all packaging remain intact and unopen.

3a) The majority of e-liquids available contain nicotine which is a highly addictive substance.
3b) These products are not medical devices and make no claim to aid anyone in the stopping of smoking real tobacco.
3c) We strongly advise against using any of these products if you come under any of the following categories:

  • A non-smoker
  • Pregnant
  • Breast-feeding
  • Of ill or poor health

4a) The products on this website should only be used in accordance with the manufacturers' instructions.
4b) Upon receiving your products, all items should be inspected thoroughly. This does not affects your statutory rights.

5) On the rare occasion a product may be sold which is not in stock. If this occurs, we will contact you at the earliest possible time with an option for a refund or suitable substitution.

6) 'Approximate cigarette' guidelines are dictated by the manufacturers and are calculated on an average basis. Due to variations in smoking habits, Vapour Bliss® cannot offer any guarantees on how accurate these guidelines are and will not offer refunds based on any complaints regarding equivalent cigarette comparisons.

7) All product imagery is for illustrative purposes only and small variances may exist between photos and the physical item (e.g. colour, shape or design of e-cigarette cartridges or e-liquid bottles).

8) Orders dispatched to outside of the UK (i.e. into Europe) are subject to that country's importation regulations. Vapour Bliss® will not accept liability should the goods fail to clear customs for any reason.

9) Vapour Bliss® reserves the right to consolidate orders placed within the same dispatch period into one parcel, and is not obliged to refund any postage charges incurred.

10) At the time of ordering, it is the responsibility of the customer to enter the correct delivery address details. We are under no obligation to issue a refund or replacement. However, to maintain our ethos of providing outstanding customer service, we will endeavour to resolve any matter.

11) In the unlikely event that you receive faulty, damaged or incorrect goods, please refer to our Return Policy guide.

12) We cannot be held responsible for delays within the Royal Mail. Customers must be forbearing when discussing shipping matters as we hold no control over the matter.

13) Payment details are not stored directly by us; they are encrypted and stored with our payment processors, Sage Pay and PayPal. We do not have direct access to your payment details. We also do not share customer details with any 3rd parties.

14) We sell to the end-user only. Your order(s) may be cancelled without notice if we suspect you are purchasing wholesale quantities.

15) All prices include VAT @ 20% (Customers located in Channel Islands are exempt from VAT when paying by credit or debit card only).

16) We reserve the right to use any personal information provided by you to carry out & conduct relevant age verification checks. As part of checks made we may utilise data from various credit reference agencies, the electoral roll and other databases or agencies.

17) Your data will be used in accordance with our Privacy Policy.

18) Graphics, logos, page headers, button icons, pictures and contents made available through this website are trademarks and copyrights of Vapour Bliss®.

Vapour Bliss
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